Community Manager, Property Management (GTA)

Position Summary

Concert is continuing to grow in communities across Canada and we are looking for a talented professional to join the Concert Property Management team as a Community Manager! Reporting directly to the Property Manager or Senior Property Manager, the successful candidate will manage, co-ordinate and supervise the work of the Resident Services and Maintenance staff in our Resident Services office in Toronto. This is a temporary position with the possibility of becoming permanent.

Key Responsibilities

• Manage, co-ordinate and supervise the work of the administration and leasing staff on site: including training, scheduling, monitoring job performance, disciplinary action, probationary and annual reviews along with the Property Manager.
• Conduct regular building, ground and suite inspections and follow up with any action required.
• Provide guidance to housekeeping and maintenance throughout the property:
  • Establish and monitor maintenance schedules for on-site maintenance staff
  • Assist with the training and monitoring of maintenance staff to ensure quality work
  • Co-ordinate and supervise routine and preventive maintenance programs required for the building as performed by outside contractors
• Liaise with contractors and other suppliers and obtain quotes for work required.
• Ensure that the performance of all contractors (work and customer service) meet Concert’s standards.
  • Oversee and assist with the ongoing leasing of vacant suites:
    • Processing of suite rental applications
    • Completion and approval of credit checks and other reference checks
    • Review and administer tenancy agreements
  • Prepare rent increase notifications.
  • Oversee the collection of rent and other income as due from residents and carry out the associated prescribed banking procedures in a timely manner.
• Issue late payment notices, eviction notices and other necessary collection procedures.
• Provide positive customer relations with the residents, dealing promptly and professionally with resident concerns.
• Deal with resident tenancy violations.
• Attend Landlord and Tenant Board Tribunal hearings as required.
• Order goods and services as required and approve invoices for payment.
• Ensure on site records and files are up-to-date and in good order.
• Administer and participate in the fire and life safety operations and procedures required at the property.
• Participate in the preparation and implementation of marketing plans and advertising programs for the property. 
• Provide appropriate input for preparation of the annual operating budget and monthly reports.
• Assist with training staff in leasing techniques, customer relations and administrative duties.
• Review rental rolls and ensure information provided to head office accounting department is accurate and timely.
• Liaise with head office accounts payable property accountants and payroll administrator to ensure records are complete, up-to-date and on time.
• Ensure all community and building information is current and co-ordinate changes with head office.
• Conduct frequent market surveys, keep building and community information current and provide input with market rental rate changes.
• Review leasing, administration and inspection forms and provide input on changes.
• Provide information for the resident newsletters.
• Co-ordinate resident appreciation events.

Required Knowledge & Skills

• Knowledge of all governing legislation such as Residential Tenancy Act; Personal Information Protection Act (PIPEDA), Building Code, Fire Code and Occupational Health and Safety.
• Knowledge of building systems, HVAC operation and general building maintenance.
• Excellent oral and written communication skills.
• Leasing and marketing experience.
• Good working knowledge of Microsoft Office (Excel, Word, Outlook), Yardi Voyager and Yardi RentCafe. 
• Leadership and coaching.
• Ability to handle multiple tasks and meet deadlines under time constraints.
• Preference will be given to candidates with previous building management experience managing community operations and staff.
• Valid G Drivers License required.

This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position.