Resort Experience Manager - Year-Round - Full-Time
Apply
: Blue Mountains, ON
: Full time
: Posted Today
: JR136107
Year Round
WHAT’S IN IT FOR ME?
- Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
- Save on meals across resort restaurants and cafés, including Starbucks.
- Receive exclusive discounts at all Blue Mountain-owned retail stores.
- Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
- Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
Salary range between $73,500 to $90,000
Full-Time, Year-Round with Health and Dental Benefits
- 8-hour shifts between 8:30am to 9pm (weekend work required)
WHAT WILL I BE DOING?
As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence and real-time issue resolution in critical guest experience systems. This role is responsible for leading Resort Experience, Validation and Shuttle Operations teams while helping to deliver a seamless, welcoming experience for our guests and employees.
-
Leading the guest journey, ensuring that our outdoor resort operations run smoothly, efficiently, and safely while inspiring teams to provide outstanding service every day.
-
Championing a guest-first culture by resolving questions, concerns, and service issues quickly and professionally, creating memorable experiences at every touchpoint.
-
Building strong partnerships across departments and developing processes that keep communication, coordination, and service standards running smoothly throughout the resort.
-
Overseeing transportation, and logistics to enhance efficiency, guest convenience, and overall resort operations.
-
Turning strategic goals into action by executing annual initiatives, measuring results, and helping shape the future growth of the Resort Experience department.
-
Supporting departmental budgets, labor planning, and operational performance while coaching leaders to achieve business goals and deliver strong results.
-
undefined
WHAT DO WE NEED FROM YOU?
-
At least 5 years of previous leadership, training, coaching and performance management experience.
-
Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.
-
G-Class or F-Class license an asset.
-
Ability to monitor and influence the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.
*This job is posted to fill a current vacancy