Position: UX/UI Designer
Location: Toronto, ON
Job ID#: RQ11541
Duration: 12 Months
Role Overview
We are seeking an experienced UX/UI Designer to create effective, user-friendly, and visually appealing digital experiences. The role focuses on user-centred design, research, prototyping, testing, and continuous iteration across web and mobile applications.
The successful candidate will work closely with business stakeholders, developers, QA specialists, and other cross-functional team members to translate user needs into intuitive interfaces and digital experiences. The position requires strong hands-on UX/UI capabilities, experience leading UX activities and workshops, and the ability to manage end-to-end user research.
This is an onsite position requiring 5 days onsite.
Key Responsibilities
- Create effective, user-friendly, and visually appealing interfaces.
- Design overall product functionality to deliver a strong user experience and continuously iterate designs based on user testing.
- Design user interfaces for digital displays, publications, media, and other creative materials as required.
- Apply a user-centred design approach and rapidly test and iterate designs.
- Conceive and conduct user research, interviews, and surveys.
- Translate research findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.
General Skills | 55%
- Relevant experience creating GUI designs based on user interaction and performance.
- Experience as a UX Designer, Interactive Designer, UI Designer, or similar role designing web and mobile applications.
- Ability to define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users.
- Experience managing end-to-end user research, from recruiting through synthesis.
- Proficiency with design and prototyping tools.
- Thorough understanding of the limitations and appropriate use of web development technologies.
- Experience designing online programs with an emphasis on the emotional aspects of human experience.
- Experience conceiving and conducting user research, interviews, and surveys and translating findings into sitemaps, user flows, user journey maps, wireframes, mockups, and prototypes that lead to intuitive user experiences.
- Experience designing overall product functionality and iterating based on user testing.
- Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces.
- Experience researching, conceiving, sketching, prototyping, and user-testing experiences for digital products across a wide range of devices and interfaces.
- Experience identifying design problems and devising elegant solutions.
- Experience making strategic design and user-experience decisions related to core and new functions and features.
- Experience gathering user feedback to configure existing interfaces.
- Team-oriented approach with a track record of meeting deadlines, managing competing priorities, and managing stakeholder relationships.
- Experience with Figma, Canva, and similar tools.
Communication Skills | 30%
- Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
- Skilled at communicating design concepts and development processes clearly to diverse stakeholders.
- Demonstrated effectiveness working with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve shared project goals.
- Demonstrated experience working collaboratively with team members at different organizational levels.
Desirable Skills | 10%
- Knowledge of accessibility testing.
- Ability to work with the Ontario Design System.
- Knowledge of digital service standards.
- Experience addressing complex design challenges, particularly involving legacy systems and nuanced stakeholder/approval relationships.
- Ability to design with accessibility in mind and meet WCAG 2.1 AA requirements.
Prior Public Service Experience | 5%
- public-sector experience is considered an asset.
Must-Have Qualifications
- Relevant experience creating GUI designs based on user interaction and performance.
- Experience as a UX Designer, Interactive Designer, UI Designer, or similar role designing web and mobile applications.
- Ability to define and lead UX projects, design workshops, and alignment sessions with stakeholders and business users.
- Experience with Figma, Canva, and similar tools.
- Demonstrated effectiveness working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.
Nice-to-Have Qualifications
- Prior OPS/public-sector experience.
- Experience with Ontario service design.
- UI/UX experience involving wireframing, surveys, questionnaires, consultation, and research.